Cosmonautics Day 2024
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Tanki Online V-LOG: Episode 503
2/8
Mobile «Tanki Online» — now on the HTML5 engine!
3/8
Fool Days 2024
4/8
Tanki Online V-LOG: Episode 502
5/8
Summer Major Rankings III
6/8
Tanki Online and Sakura Blossom
7/8
Changes in Moderation and Game Rules
8/8
Choose a concerning question
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Problems and Solutions

How to record a video?

There are several ways to record/make a video using different software. Some of the most popular methods are shown below.

Free Screen Video Recorder

A compact, yet full-featured screen video recorder and screenshot capture tool that allows you to easily record screen activities and capture anything on the screen including windows, objects, menus, full screen and rectangular regions.

You can choose to save captures to file, clipboard or print them out directly from the program window.

Built-in editing tools include basic functions like resizing, cropping and rotating.

Free Screen Video Recorder saves video files as AVI and image files in BMP, JPEG, GIF, TGA or PNG formats.

Free Screen Video Recorder contains no spyware or adware. It’s clearly free and absolutely safe to install and run.

HyperCam

The program captures the action from your Windows screen and saves it to an AVI (Audio-Video Interleaved) movie file. Sounds from your system microphone are also recorded.

HyperCam supports text annotations, sound, and screen notes (It is really great for creating automated software demos and software training!). You can also select Frame rate and compression quality prior to recording your movie.

UVScreenCamera

Using UVScreenCamera you can easily create animated demos or tutorials by recording your computer’s desktop activity, including all mouse movements, window graphics, mouse clicks, and everything else you see on screen.

Recorded clips are stored into UVF, EXE, SWF or AVI movie files, streaming just 30 to 400 KB per minute.

How to use UVScreenCamera

  1. Run UVScreenCamera
  2. Show everything that you want users to see
  3. Stop UVScreenCamera
  4. Save your film as UVF, EXE, AVI, SWF, FLV, GIF-animation

Debut Video Capture

Debut video capture software is designed to be very easy and intuitive to use, giving you the ability to record essentially any video by capturing video from a webcam, your screen, or a video input device, such as a VHS recorder, within minutes of downloading.

Screencast-O-Matic

One-click screen capture recording on Windows or Mac computers with no install for free!

Just click on the button to start recording. Or you can download an application that you can launch from your Start menu.

Open Broadcaster Software

Open Broadcaster Software is free and open-source software for video recording and live streaming. There are no subscriptions, no payments at all. OBS is available to everyone. Supported features include:

  • Encoding using H264 (x264) and AAC.
  • Support for Intel Quick Sync Video (QSV) and NVENC.
  • Unlimited number of scenes and sources.
  • Live RTMP streaming to Twitch, YouTube, DailyMotion, Hitbox and more.
  • File output to MP4 or FLV.
  • GPU-based game capture for high performance game streaming.
  • DirectShow capture device support (webcams, capture cards, etc).
  • Windows 8 high speed monitor capture support.
  • Bilinear or lanczos3 resampling.

How to take a screenshot?

Using Microsoft Paint

  1. Go to the location you wish to screen.
  2. Make a screenshot by pressing PrtScr (Print Screen) in order to take a screenshot of the whole screen. Or press Alt+PrtScr to take a screenshot of only the active window.
  3. Open any graphics program, for example Paint. (Start → Programs → Accessories → Paint.) Once in the program, press Ctrl+V, or in your toolbar: Edit –> Paste.
  4. Your screenshot will appear in the Paint window.
  5. Click File → Save as….
  6. Choose the file format png or jpg.
  7. Click Save.

Screenshots in Windows (Alternative Way)

In Windows 8, 9, 10 & 11, you can make screenshots by clicking Win+PrintScrn.

This key combo makes a screenshot of the current screen and saves it as a PNG image in the pictures folder by default, i.e. the folder Pictures (C:\Users\Name_Of_User\Pictures\Screenshots). Every file automatically gets a name, like ‘Screenshot (1).png’, ‘Screenshot (2).png’, ‘Screenshot (3).png’, etc.

Taking a screenshot in Mac OS

You do not need any additional software to take a screenshot with the Mac OS. You just need to know several (or at least one) keyboard shortcuts. You can see all of them in the settings of your mac (System Preferences → Keyboard & Mouse → Keyboard Shortcuts).

  1. To capture the entire desktop, press Command-Shift-3. The screenshot will be automatically saved as a PNG file on your desktop.
  2. To copy the entire desktop, press Command-Control-Shift-3. The screenshot will be placed on your clipboard for you to paste into another program.
  3. To capture a portion of the desktop, press Command-Shift-4. A cross-hair cursor will appear and you can click and drag to select the area you wish to capture. When you release the mouse button, the screenshot will be automatically saved as a PNG file on your desktop.

Free Screen Shot Programs

Lightshot Logo.png

There are also plenty of free programs on the Internet that can help you when taking a screenshot.

One of these programs is Lightshot.

Lightshot is a free screen shot software that works with both Mac and Windows computers; offers a few instant editing features, and then the option to either save your screen shot as a file, or upload it to their website for free.

Lightshot Guide.png

Creating an account will provide the additional advantage of never losing a screen shot, as the URL is bound to your account so you may find any screen shot you have taken in the past at another point.

  1. Download and install Lightshot. (Once installed it will already be running, and will auto-start itself every time you turn on your computer, so no opening of applications to worry about.)
  2. Then, when you wish to take a screen shot, simply press the Print Screen button on your keyboard, and select the area you wish to take the shot of. You do this by clicking and dragging your mouse.
  3. Then choose how you want to share your screenshot. Refer to the image above if you are confused. You can upload the image online by clicking the cloud button – then just copy and paste the link of the image. You can copy the image to your clipboard. Or you can directly save the image on your computer.


What the login should look like. You only need to do this once to register an account.


Lightshot layout.png
Lightshot layout. Press the “take screenshot” to take a screenshot by dragging as mentioned above.

How to check nickname availability?

How to check nickname availability?

You can check if a username is already in use through the registration form and through the Friends system.

When you log into the game just click “new account” and get to the registration form. 

If the nickname is not available, it will be highlighted in red, marked with an exclamation mark, and another name will be provided for you to choose instead. Like the example below:

NN2.png

If the nickname is available, it will not be highlighted. It will look like the image below: 

Don’t forget that the nickname has to be chosen according to the Game Rules.

How to protect my account?

By following simple security rules, you can easily protect your account from intruders.

Password

The password is the «key» to the tank. Here are a few tips that can help you create a strong password and keep your account safe from hijacking:

  • The login and password must be different.
  • It is not necessary to specify as a password your date of birth, phone numbers, your name or any other data that could potentially be known to a certain circle of people.
  • The password must be complex. It is recommended to use as a password some set of at least 8 characters, including numbers and letters in different case.
  • You can add special characters to your password, such as #/, or @.

Additional Account Protection

Email

You can secure your account by linking your email to it. Under Settings icon.jpg Settings there is a subsection Account, where you can specify your valid email. This email will receive an automatic email confirming the action. The result of binding the mail will be more protected from the change of password tank and completed the special mission “LINK YOUR EMAIL”.

Two-factor authentication

The idea of two-factor authentication (2FA) is that to enter the game, in addition to the standard username and password, you must also enter a special code that is generated in real time on your smartphone in a special application. The code changes every 30 seconds, during which it is necessary to enter the current code in the game. Unlike the mail binding, which just prevents the intruder from changing the password, 2FA provides account protection from hacking – unauthorized entry by third parties.

2FA 5.png.png

General tips to protect yourself from scammers

Don’t tell your password to anyone

The real employees of the Administration will never ask you for it.

Never enter your username and password for the game on third-party resources

All contests, special events, mini-games and promotions are held either inside the game or on websites containing the tankionline.com domain. In addition, you can find out about any of these events on the game’s official forum, on the main page of «Tanki Online» and in communities in social networks. Do not follow the links of players who promise to accrue crystals, report «news» about unprecedented discounts and new turrets with hulls. Clicking on such a link will lead you to a phishing site. If you enter your account information on a third-party site, you’re putting your account directly into the hands of phishers. Please be aware that your account will either be sold or used to test new cheats (in the latter case it will be impossible to get your blocked account back).

Ignore attempts to sell or buy accounts

Most hijackings occur when someone tries to sell or buy an account. In the first case, there is a risk of losing your account without the possibility of return, and in the second – to lose your money. Selling and transferring game accounts to third parties is prohibited by the user agreement and leads to the blocking of the account. Any data about the account can only be requested from the help@tankionline.com — game technical support mail.

Be vigilant

Do not give out the email address the account is registered to. Do not write it on the forum or in personal correspondence. Remember that if you lose control over your mailbox, you risk losing not only your game account, but also control over your e-wallets and plastic cards that were used to make payments.


If you suspect that your account data has fallen into the wrong hands, change the passwords for the account and the email (or the entire email) as soon as possible.

If you have already lost access to your account, immediately write to technical support. Once you’ve regained access to your account, think again about linking it to the two-factor authentication system.

I’ve been punished, what to do?

Within the game, there are two major categories of bans:

  • Chat Ban
  • Account Bans/Suspensions

If you want to know more about why you were banned from the chat you need to send a Personal Message to one of the Chat Administrators.

If you want to know more about why your account was blocked, then contact tech support.

How To Learn Why You Were Blocked

Use this form to contact Tech Support. Describe your problem with as many details as possible. Tech Support will contact you by sending a message to the email address linked to your account.

Remember: Administrators cannot block/unblock accounts. Please do not contact them for this matter.

How To Learn Why You Were Blocked on the Forum

If you want to know more about why you are banned or blocked on the forum, please contact one of the Forum Administrators through PM.

Why Can’t I Sign Into the TO Wiki

If you find yourself unable to sign into the Tanki Online Wikipedia page, it’s not your fault! Only Wiki Editors have account access to the site, as they need to edit and update the Wiki resources. The fact you can’t sign in isn’t the result of something on your end, but rather, is the result of a policy applied to all players.

What to do if my account has been stolen?

The main subjects of player complaints are loss of their account (theft) and loss of crystals. If it’s happened to you, there is no need to panic! Fill in the Application for account return with your answers and the customer service will get in touch with you shortly after it.

IMPORTANT!

  • Only customer support handles cases of lost account access.
  • If you lost access to more than one accounts, you need to fill in several forms, one for each account.
  • If you didn’t receive an email several days after sending the form, check your Spam/Junk folder.
  • Do not share your password with anyone! The administration will never ask you for your password!

How to prevent a battle error?

How to decrease the chances of Battle Error

  • Play shorter battles (not more than 30 minutes long).
  • Before joining a new battle, refresh the page while you are in the Lobby.
  • Disable the following effects in game settings: dynamic lighting, soft particles, dynamic shadows, deep shadows.
  • On big maps such as Dusseldorf, the chances of Battle Error are generally higher. Stick to smaller arenas.
  • If you face the Battle Error relatively often, decrease your screen resolution.

How can I help the developers solve this issue

Provide the following information in this topic:

  • Browser and its version.
  • PC specs: operating system, amount of RAM, graphics card, etc.
  • Describe what was happening in the game right before the error appeared: map, number of players.

Connection closed

In order to solve the issue with “Connection Closed”, click on the respective section and follow the instructions.

If you play the game using Wi-Fi, wired connection or ADSL-router
EXPAND

1) Unload your channel as much as possible. Disable your torrent client (you need to wait for 10 minutes after doing that)
2) Reboot your router
3) If you use a wireless connection, try connecting your PC to the router using a cable
4) If possible, try to connect to the Internet directly, without using the router
5) ADSL router can be switched to bridge mode. The sequence of required actions depends on the type of router and your Internet provider
6) If all the above-mentioned things did not help, try using another Internet provider.

If you play using 3G/4G
EXPAND

It’s hard to make sure your 3G or any other wireless connection works smoothly. If you cannot use more stable ways of connecting to the Internet, i.e. wired connection, then just do your best to ensure a good signal level where you are. Nothing else can be done as this type of connection simply isn’t made for dynamic online games. However, changing your Internet provider may help.
1) Pay attention to the signal strength. Make sure the connection is as good as possible.2) Make sure that your modem is working in 3G/4G networks.3) Unload your channel as much as possible. Disable your torrent client (you need to wait for 10 minutes after doing that).
4) Restart your Internet connection.
5) If all the aforementioned things did not help, try using another Internet provider.

If you play using an office network
EXPAND

1) Contact your system administration

2) Use alternative ways of connecting to the Internet

General tips
EXPAND

1) Someone might have access to your account and the error appears when they enter the game using your account. You should change your password and scan your system with anti-virus software.

2) Try entering the game through a subdomain. For example, fixit.tankionline.com

3) Check your Internet connection. Disable software that might prevent the game from working properly (for example torrent clients, Skype, etc.)

How to raise FPS

What is FPS

FPS (frames per second) means how often the frames (images) change on your screen.

In other words, how many times per second the picture from the game is refreshed. The higher your FPS, the better (and smoother) your gaming experience.

You can see your current FPS in the right upper corner of the screen
FPS1.png

Some players think that FPS depends on internet connection speed or server workload. But that’s not true. This value depends primarily on your computer’s performance.

If you’re getting low FPS, follow the instructions below.

How do I raise my FPS? – General guidelines

First of all, check your settings. Make sure that all graphic effects are disabled.

To view your settings, click on the «cogwheel» button in the lower-left corner. If you are in a battle, you can find the Settings button in the pause menu, which you can open by pressing the «Escape» button.

  • If you play from a laptop, make sure you activate Ultimate (or High) Performance mode in your operating system’s power options.
  • Update your browser to the latest available version. You can usually do this from the “About” section of your browser menu.
  • Go to https://webglreport.com/?v=2, find the “Unmasked Renderer” value, and make sure the correct graphics card is chosen in this parameter.
    • If you see “Google Swift” instead of your graphics card, update the drivers for your graphics card
    • If you have a laptop with two graphics cards and the website shows you an integrated one (e.g. Intel HD Graphics) instead of your discrete graphics card, follow the instructions further down on this page, under the heading “Laptop with 2 graphics cards”
  • Download and install the latest drivers for your graphics card. Here are the links to some common brands: NVIDIA, AMD / ATI, Intel

IMPORTANT! If you have a laptop or a monoblock PC — you need to download the drivers from the manufacturer’s website for your model.

  • Try to decrease the size of the game window (press the «-» (minus) button on the keyboard while in battle.
  • Close all browser tabs except the one with the game.
  • Close all other programs to release some system resources.
  • Try rebooting your PC.
  • Try one of these other browsers: Google Chrome, Opera, Yandex, Vivaldi.
  • You can adjust “Image resolution” in the “Graphics” settings. Here is an example:
FPS2.gif

To find out the name of your graphics card on Windows, press «Win+R». In the window that shows up, write “dxdiag” (without the quotation marks) and press «Enter».

A new window should show up. Click on the Display tab.

To find out the name of your graphics card on macOS, click on the Apple icon in the upper left corner and click on «About this Mac».

Graphics card settings

For NVIDIA graphics cards:

  • Right-click on your desktop and choose «NVIDIA Control Panel» → «Adjust image settings with preview». Choose «Use my preference emphasizing:» and move the slider all the way to the left towards “Performance”. Click «Apply»

For ATI/AMD graphics cards:

  • Right-click on your desktop and choose «AMD Catalyst Control Center» → «Default parameters» → «Apply user preferences». Choose «Performance». Choose «MipMap detail level» tab → move slider to left → «Performance». Click «Apply» → «OK».

Here is another way on how to increase FPS on HTML5 if the methods above did not work.

Many players are reporting extremely low frame rates and high ping with the new HTML5 version of the game, this could be due to many reasons.

  • Your PC is simply not powerful enough, currently HTML5 is more demanding than Flash though developers are optimizing it.
  • More commonly, you have Hardware acceleration disabled in your browser.

HWA -as we will call it now- offloads the work of running the game from your CPU to your GPU which is designed to run games and this frees up your CPU for more important tasks.

First, you need to check if you have HWA on or off. Works for CHROME & OPERA, other Chromium browsers are untested though the steps should be similar or identical. (HTML5 only works on Chromium browsers)

Type this into your search bar:

chrome://gpu/

This should bring up a page that looks something like this: FPS8.jpg

If you see all these options saying ‘Hardware accelerated’ in Green as this image shows then you already have HWA enabled and your low performance is caused by something else.

If you see ‘Software only, hardware acceleration unavailable/disabled’ then you need to enter your browser settings:

Type this into your search bar and follow the images below:

chrome://settings

Scroll to the bottom > Advanced > System > Use hardware acceleration when available FPS10.jpg

FPS11.jpg
FPS12.jpg

Enable the option and relaunch your browser, you should now see ‘Hardware accelerated’ on the GPU page and experience much better performance.

I’ve been punished, what to do?

Within the game, there are two major categories of bans:

  • Chat Ban
  • Account Bans/Suspensions

If you want to know more about why you were banned from the chat you need to send a Personal Message to one of the Chat Administrators.

If you want to know more about why your account was blocked, then contact tech support.

How To Learn Why You Were Blocked

Use this form to contact Tech Support. Describe your problem with as many details as possible. Tech Support will contact you by sending a message to the email address linked to your account.

Remember: Administrators cannot block/unblock accounts. Please do not contact them for this matter.

How To Learn Why You Were Blocked on the Forum

If you want to know more about why you are banned or blocked on the forum, please contact one of the Forum Administrators through PM.

Why Can’t I Sign Into the TO Wiki

If you find yourself unable to sign into the Tanki Online Wikipedia page, it’s not your fault! Only Wiki Editors have account access to the site, as they need to edit and update the Wiki resources. The fact you can’t sign in isn’t the result of something on your end, but rather, is the result of a policy applied to all players.

How to clean cache

How to clean the Tanki Online client’s cache

Tanki Online client is giving us extraordinary performance but what to do when you want to clear its cache? Maybe you have tried to reinstall but that didn’t work, right?

Do not worry, the following steps will help you clean your cache:

Windows

1. Open an application called “Run”. It’s very simple. Press Win+R or simply use the search function in the taskbar or start menu.
Cache1.png

2. Once you have done that, search for %appdata% in the search field.
Cache2.png

3. There you’ll see a folder called “TankiOnline”. Right-click on it and select “Delete” while holding any shift key, or simply press the delete button on your keyboard.
Cache3.png

4. Click “Yes” on the dialogue box that appears.
Cache4.png

That’s it, your cache is cleared.

MacOS / OS X

1. Open Finder

2. Click Go–>Go to Folder (Cmd + Shift + G)

3. Type in ‘~/Library/Caches’

4. Search ‘Caches’ for ‘tankionline’

Do the following if there are no results

  • Click Go–>Go to Folder (Cmd + Shift + G)
  • Type in ‘~/Library/Application Support’
  • Search ‘Application Support’ for ‘tankionline’

5. Open the ‘tankionline’ Folder

6. Move the ‘Cache’ Folder to the trash

7. Empty the Trash

How to clean your browser’s cache

Clearing browser cache manually

Google Chrome

  1. Click the Chrome menu on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. Check all the boxes except for Clear saved passwords
  5. Use the menu at the top to select the amount of data that you want to delete. Select the beginning of time to delete everything.

6. Click Clear browsing data.

Opera

  1. On the “Tools” menu, click Delete Private Data…
  2. On the “Delete private data” screen, click Details.

Note: In Opera 10.0 and higher, the button will be labelled “Detail Options” on the left side.

  1. Check the “Delete entire cache” box. Then click Delete.

Firefox

  1. At the top of the Firefox window, click on the Firefox button and then select Options
  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Cached Web Content section, click Clear Now.
  5. Click OK to close the Options window.

Safari

Safari for Mac OS X

  1. Once your browser is open, click the Safari menu and select Empty Cache…
  2. Click Empty.

Safari for Windows

  1. Once your browser is open, click the gear icon on the top right.
  2. Select “Reset Safari…” This will prompt a screen to open.
  3. Select “Remove all website data” at the very bottom of the prompt. Check or uncheck any other categories you want reset.
  4. Click “Reset”.

Microsoft Edge

  1. Open Microsoft Edge.
  2. Click on your browser settings (can be seen thanks to a three dot icon on the top right corner of the browser)
  3. Click on the “Settings” button.
  4. On the search bar, search the word “Cache”.
  5. Next to “Clear browsing data now”, click on “Choose what to clear”.
  6. Select “Cached images and files” and “Cookies and other site data” options.
  7. Click on “Clear Now”.

Clearing your browser’s cache and cookies using CCleaner software

CCleaner is a program that can do many things, including clearing cache and cookies of your browser. The procedure takes a few seconds and you do not need to go to the settings of your browser. You can download CCleaner here. Once the installation is complete, open the program and click the Applications tab. Find your browser there and check the Internet Cache and Cookies boxes, click “Run Cleaner.”

Clearing your cache will also clear your player’s ignored list as well as the log in details.

How to decrease Ping

In order to solve the issue with “Connection Closed”, click on the respective section and follow the instructions.

If you play the game using Wi-Fi, wired connection or ADSL-router
EXPAND

1) Unload your channel as much as possible. Disable your torrent client (you need to wait for 10 minutes after doing that)
2) Reboot your router
3) If you use a wireless connection, try connecting your PC to the router using a cable
4) If possible, try to connect to the Internet directly, without using the router
5) ADSL router can be switched to bridge mode. The sequence of required actions depends on the type of router and your Internet provider
6) If all the above-mentioned things did not help, try using another Internet provider.

If you play using 3G/4G
EXPAND

It’s hard to make sure your 3G or any other wireless connection works smoothly. If you cannot use more stable ways of connecting to the Internet, i.e. wired connection, then just do your best to ensure a good signal level where you are. Nothing else can be done as this type of connection simply isn’t made for dynamic online games. However, changing your Internet provider may help.
1) Pay attention to the signal strength. Make sure the connection is as good as possible.2) Make sure that your modem is working in 3G/4G networks.3) Unload your channel as much as possible. Disable your torrent client (you need to wait for 10 minutes after doing that).
4) Restart your Internet connection.
5) If all the aforementioned things did not help, try using another Internet provider.

If you play using an office network
EXPAND

1) Contact your system administration

2) Use alternative ways of connecting to the Internet

General tips
EXPAND

1) Someone might have access to your account and the error appears when they enter the game using your account. You should change your password and scan your system with anti-virus software.

2) Try entering the game through a subdomain. For example, fixit.tankionline.com

3) Check your Internet connection. Disable software that might prevent the game from working properly (for example torrent clients, Skype, etc.)

How to report a violator

Complaint against a player in the game

Imagine that you are in a heated battle, the drops are falling and you’re bringing the enemy flag. Suddenly, someone—violating the rules of the game—begins to use third-party software in order to gain an advantage in the game. In this case, you can report them to the battle moderators.

You can report people in battles by any of the two following methods:

1. Using the command:/vote Nickname

After typing it, press Enter.

For example, if the nickname of the player is Tanker, you would need to write:

VoteTanker.png

2. Click on the nickname of the offender, then click on “Report the gameplay”:

VoteTanker2.png

If more than 15% of the players in the battle vote against an offender (all participants in the battle, including players from the opposing team), then the battle moderators are notified about the battle.

One of the moderators will join the battle and observe the situation for some time. It must be remembered that a player may be punished with a ban for making a false call. After all, the offender is the player who does not comply with the rules of the game.

It is important to remember a few points:

  • All that is required of you is to send a complaint against the offender in any convenient way. After that, you need to wait.
  • Complaining against an offender with the help of the /vote command is only allowed while in combat. This command is not valid in the chat lobby.
  • If you incorrectly type the command, use the wrong syntax (for example, using \ instead of / or leaving an extra space) or use an incorrect nickname, the system will display an error.
  • If the complaint is sent successfully, then you will see a notification in the battle chat. This notification is displayed only to you – other players in this battle do not see that a complaint has been sent to someone.
  • The violator’s nickname is highlighted only if a sufficient number of people complained to him (15% of the battle participants). One or two complaints will not be enough, unless the number of total people is four or less.
  • The complaint is valid as long as the intruder and all who complained are in battle. If someone leaves – the complaint is dropped.
  • You cannot complain about moderators using the /vote command. This should be done by the privately messaging administrators of the respective helper groups.
  • You should not send complaints against players if they did not break the rules. All complaints are logged, and the moderators carefully check everything. For a false complaint, you risk being punished.
  • The violator’s nickname can be copied from the battle statistics (TAB). To do this, simply click on the player’s nickname with the left mouse button, then click on the “Copy Name” button:
CopyName.png

Complaint against a player in the forum[edit]

If it occurs that the moderators were not able to join your battle, then you can log a complaint against the offender in a special section of the forum.

  1. Log in to the RU forum
  2. Go to the Russian Game Violation Reports “Нарушители игры
  3. Familiarize yourself with the Game Violations Section Rules, to ensure your report will be submitted correctly, with sufficient proof.
  4. Create a new topic by clicking on: Start new topic.
  5. Write your report following the Game Violation Section Rules and submit it.
  • You can change the forum language anytime you want at the bottom of the forum:
Changelanguages.png


IMPORTANT: For a detected and proven attempt of slander, forgery or falsification of evidence/material, the “author” is fully responsible and will be punished with a monthly ban. For a repeated violation – a forever ban.

I can’t enter the game/the game doesn’t load/I see gray screen

1. Try using another browser. Browsers can be downloaded from official sites – ChromeFirefoxOpera, or Internet Explorer.

2. Perhaps your internet connection is too slow. Try to reset your Internet connection (turn your router off and on again), and stop all downloads.

3. Clear cache – browser/client.

4. Try this.

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