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General Questions

How do I change my nickname?

You need to go to “Settings” → Account → Change name. The nickname change costs 2,000 Tankoins.

How can I change my nickname for free or for Crystals?

You can change your nickname for free only if your account is blocked for an invalid nickname. Contact technical support by emailing to help@tankionline.com or by filling out the form found at this special site. In all other cases, a nickname change will cost you 2,000 Tankoins.

Can I get the nickname of an inactive account?

To take over the nickname of an inactive account is possible, but that is also subject to certain conditions.

Why is my nickname invalid?

There are several reasons for this:

  • The nickname you entered is already taken by another player.
    • In this case, the nickname can be released after a period of inactivity from the player.
  • The nickname you entered contains forbidden words or advertisements for prohibited resources.

How can I change the clan name and tag?

To do so, please follow the steps mentioned in this page.

How can I transfer clan ownership to another player?

To do so, please follow the steps mentioned in this page.

Why is the clan name and tag invalid?

There are several reasons for this:

  • The name or tag entered is already taken by another clan.
  • The name or tag contains forbidden words or advertisements for prohibited resources.

What should I do if the clan remains blocked after the owner’s account has been blocked?

To solve the problem, contact technical support by emailing to help@tankionline.com or by filling out the form found at this special site.

How do I report an offensive clan name, tag, or description?

To report violations, contact technical support by emailing to help@tankionline.com or by filling out the form found at this special site.

Why was I banned?

A chat ban is issued for violating the rules described in this special section of the game’s website.

Why do I get banned for such a period?

The ban period depends on the severity of the violation and on the player’s karma (history of past violations).

How can I remove a ban?

It is impossible to cut short a chat ban. The chat limitation will expire after a certain period.

What should I do if I do not agree with my ban (I was provoked; Moderator’s mistake).

To appeal a chat ban, contact chat administrator.

Why was I blocked?

Blocking in the game is issued for violation of the rules described in this special section on the game’s website.

How do I remove the block?

It is impossible to remove the blocking of an account ahead of time. The restriction will expire after a certain time.

Is it possible to return a permanently blocked account?

No.

Can I get money back from a blocked account?

No.

Can I temporarily block my account?

Yes. To do this, you need to contact technical support at help@tankionline.com, or fill out the form found at this special site.

Can I transfer my account?

No.

How do I report an account transfer?

To do this, you need to contact technical support at help@tankionline.com, or fill out the form found at this special site.

How can I report a violation of the game rules?

Complaints about violators of the game are accepted in this special section of the forum.

Forgot your password or email associated with your account.

To reset your account data, you need to contact technical support at help@tankionline.com, or fill out the form found at this special site.

I do not receive a letter to change my password / email.

It is worth checking the Spam folder. If there is no letter in spam, then you need to contact technical support at help@tankionline.com, or fill out the form found at this special site.

Can I unlink my account from social networks?

No.

Can I unlink my Steam account?

No.

How to get a password from an account if the registration took place through a partner?

To do this, you need to contact technical support at help@tankionline.com or fill out the form found at this special site.

What to do if items or currency disappeared from the Garage?

To solve the problem, you need to contact technical support at help@tankionline.com or fill out the form found at this special site.

My account has been stolen and supplies have been used. How can I get them back?

Unfortunately, supplies cannot be returned in all cases.

Why couldn’t I take a gold box?

This can happen for several reasons:

  • The gold box was taken by another player, who was closer to the box itself
  • There was a sync issue with the server due to an unstable Internet connection
    • In this case, you should re-enter the game

What to do if the mission was not counted?

You must carefully read the terms of the mission. Perhaps not all conditions were met. For example, the wrong game mode might have been selected.

Why does the game pause itself?

This can happen for several reasons:

  • Pause can be enabled automatically due to inactivity in battle
  • Stuck keys

Why doesn’t an augment work for turrets or hulls?

First, check if the right augment for a hull or a turret is equipped. Augments can be disabled in some PRO Battles, but in MM battles, augments are always enabled.

Why do I not get the item I want from Ultra Containers?

Different prizes in containers have different chances of being awarded.

What if the purchased item hasn’t been added to my account?

To solve the issue, you need to contact technical support at help@tankionline.com or fill out the form found at this special site.

How to get a refund if the payment was made by another person (not the holder of the payment account)?

To solve the issue, you need to contact technical support at help@tankionline.com or fill out the form found at this special site.

How do I earn crystals?

You can read about earning crystals in this special article.

How to earn Tankoins?

You can read about earning Tankoins in this special article.

How to participate in the «YouTuber TO» program?

You can read about the YouTuber TO program in this special article.

How do I get a spectator?

You can read about the spectator in this special article.

How to become a helper?

You can read about game helpers and apply for vacant positions in this special page.

What to do if the award for a contest hasn’t been added to my account?

To solve the issue, you need to contact technical support at help@tankionline.com or fill out the form found at this special site.

Can you donate a game item?

No, but we often organize contests and give away interesting prizes. Follow the news on our social networks.

Will Tanki X ever return?

No.

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