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General Questions Problems and Solutions Contacting the support service

Contact the Customer Support Service

If you face a problem, contact Tanki Online Customer Support. To do this, you need to fill out one of the special forms corresponding to the type of the problem:

Account-related Issues

If you lost access to your account or it is blocked

Lost crystals

If crystals or items disappeared from your account

Issues with Payment

If there are issues with payment or the item you bought is not added to your account.

Appeal a block

If you think your account has been unfairly blocked

Appeal a ban

If you think you received a false ban in chat/forum/social media

Other questions

If you have questions — we are here to answer them!

After submitting a form or sending an e-mail, expect a reply within 24 hours to the e-mail address you provided.
You can also contact Customer Support through the special email: help@tankionline.com.
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Download Privacy and Cookies Policy Game Rules End User License Agreement Imprint
Download Privacy and Cookies Policy Game Rules End User License Agreement Imprint
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©2010-2025 Alternativa Game Ltd. All rights reserved. Published by APL Publishing Ltd.
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