WinMTR (Network Diagnostic Tool)

Windows:

Download, unzip and run WinMTR.

In the “Host” text box, enter the name of one of the servers in the form c[server number here].tankionline.com; for example, the name of the fifth server will look like c5.tankionline.com.

Press the “Start” button, and then let the program work by itself for at least 10 minutes, though preferably for half an hour. It is desirable at this time, to try to play, to ensure that you catch all statistical problems at first.

To complete the collection of statistics, click “Stop”. To insert it into the forum, copy the result to the clipboard button, which reads “Copy text to the clipboard”; then, paste the data into a text message (it is also ideal to frame the tag [code=auto:0] .. [/ code], to give it a table viewing format).

Linux:

Linux users can use WinMTR, which should already be in the computer system. Recommendations for choosing a server name, and the statistic collection process, is the same as for the users of Windows operating systems.

Other Network Scanners (Mac)

Mac OS X users are not able to use WinMTR and thus need to run alternative programs on their device.

Result interpretation

If you post a new topic with the information, make sure to do so in the “Problems and Solutions” forum, it’s the best place to put your results. Among the participants of the project, there are competent people, who are willing to help in such matters. If you want to analyze the results yourself, then first of all look at the last line of the route (this is actually a game server) loss (column “Loss%”); this stage reading should not exceed 1.2%, the average round-trip times (“Avrg”) should no greater than 200 ms, and the maximum (“Worst”) – no more than 500 milliseconds. An ideal variant: Zero losses, with an average ping not exceeding 100 ms, and the minimum (“Best”) and maximum (“Worst”) do not vary from the mean by more than 50%. In the presence of an abnormally large loss or number of pings, look back to a better-scoring test, and note the differences you see there.

Command Prompt

Testing Ping:

“Ping” – the time it takes to transmit a packet of information in a computer network from the client to a server and back from the server to the client.

Ping is the most important characteristic of server connections. It determines how quickly you will receive current information about the whereabouts and actions of other players, and how quickly you send your actions to the server. High and unstable pings often cause lags – long delays in data transmission.

Ping can be checked by using the standard Windows operating system. To do this, run the console (command line) Windows, and the cause of its command ping. You can run a command line in a few different ways. One of them is to click on the Start button, select from the menu “All Programs,” and in it – see “Accessories”. In the list of standard programs will be “Command Prompt.” Another way – again, click on the Start button, select the Run menu in the window that opens, and in the line “Open,” write ‘ cmd ’ and click OK. And finally, the easiest way – to use the key combination Win + R. At the command prompt, type the following command ping followed by a space for the server address.

For example, a ping test for the fifth server will look like this: ping c5.tankionline.com. Press the Enter key and monitor the results.

Result interpretation

When you ping-test a server, here are what your results will generally look like;

• size of an outgoing packet in bytes (default – 32 bytes);
• response time in milliseconds;
• TTL (time to live) – the time that the computer will wait for a response from the server.

By default, the four packets are sent to the server, then the test results are displayed;

• total number of transmitted packets;
• number of packets received;
• number of lost packets;
• percentage of data lossage( degradation);
• maximum, minimum and average round-trip time of the package.

If you did not receive all the packages after sending them, or the spread between the maximum and minimum time of file handover was too large, it may be a sign of problems with the network.

Sometimes, problems with passing packets (especially large ones) are automatic anti-viruses or firewalls, so before checking everything, it’s best to disable ping on their interface controls.

Ping between 0 & 100 and filespeed spread in the range of 20% (of each other) are considered normal.

Tracing Route

Sometimes it is necessary to know the route that game traffic passes through, from you to the servers. It is necessary to identify problematic areas on this route, in the event of massive problems in one or another parts of the user/client.

You can do this using a utility tracert (Windows) or traceroute (for Linux). Program tracert, as the program ping, runs from the command line interface. Click on the “Start” button, select the item “All Programs” (or “Programs,” for earlier versions of the operating system) in it – see “Accessories”- in the standard programs list, click on the item “Command Prompt.” Or click on the “Start” button, select the item “Run” in the “Open” window, and write cmd and press the OK button, or press Enter. You can also use the key combination Win + R. In the window that opens, type in the cmdlet tracert c5.tankionline.com (it will trace to the fifth server) and press the Enter key. Enter the address.

We thus have established a route to the end node. In the Command Prompt window, in the real-time trace output, put the name and IP address of the intermediate nodes, and the response time will be shown in milliseconds.

Result interpretation

In the portions of the route where the response time is minimal, the transmission is carried out most quickly. This means that the channel is not overloaded, and is, substantially, without any noteworthy interference.

However, where the response time is more than the standard amount, we get the result of a “request time out,” which is equivalent to the loss of data packets.

Thusly, it is possible to determine where in the chain the problem is. If packets do not reach the destination – it is a problem within it. If the chain breaks off in the middle, there is a problem in some of the intermediate routers. At the same time, on another computer, or on a different route (if it exists), the site can be accessed. If the packages exceed your ISP’s network, then there’s the problem.

Please post your statistics in a topic, or contact a moderator so we may be able to analyze them and find the solution that suits you the best.

Sooner or later some players may encounter a problem that they either can’t shoot while turning or turn while shooting.

There are several methods of solving this problem.

If you have *unix systems (for example Mac OS, Linux, etc.) and can’t rotate the turret – change your keyboard layout.

Mouse Controls

Mouse controls were introduced to the game on April 8th, 2015. Mouse controls are activated by selecting the respective option in the Settings menu. The cursor can be shown by holding the TAB key.

If you don’t want to use mouse control, turn off this option in the Settings. The turret (especially on hover tanks) may not rotate because of this.

Transition to WASD

The turret can be turned with the <, >, and ? keys.

That, most probably, will make almost all button combinations be processed correctly.

As an option, NUMPAD (number pad) can be used. This way, controls will be responsive to the 2, 4, 6, and 8 keys. The reverse button will be further than on the arrow controls Most players are already used to playing on arrow controls, so this option is often uncomfortable for them.

Changing Controls in Game

Almost all tank control keys can be changed in settings. Try out different combinations and find the layout that is processed correctly and is comfortable to play with.

One possible option is to set the tank direction controls (by default the up, down, left, and right arrows) to the number keyboard (1, 2, 3, 5), shown at the right. Camera controls could be set to 4 and 6.

Buying a New Keyboard

Expensive gaming and office models usually process these combinations well. Any keyboard should be tested before purchasing, for example with this testing website. Try to press different keys to see if there are combinations that aren’t processed correctly.

Playing with two keyboards simultaneously

Extreme but working option: connect two keyboards to your computer and press some keys on one keyboard and others on the second one.

If purchases are not credited to your account after payment, please fill out the special form or contact support by writing to the following email address: help@tankionline.com

By following simple security rules, you can easily protect your account from intruders.

Password

The password is the «key» to the tank. Here are a few tips that can help you create a strong password and keep your account safe from hijacking:

• The login and password must be different.
• It is not necessary to specify as a password your date of birth, phone numbers, your name or any other data that could potentially be known to a certain circle of people.
• The password must be complex. It is recommended to use as a password some set of at least 8 characters, including numbers and letters in different case.
• You can add special characters to your password, such as #, /, or @.

Additional Account Protection

Email

You can secure your account by linking your email to it. Under  Settings there is a subsection Account, where you can specify your valid email. This email will receive an automatic email confirming the action. The result of binding the mail will be more protected from the change of password tank and completed the special mission “LINK YOUR EMAIL”.

Two-factor authentication

The idea of two-factor authentication (2FA) is that to enter the game, in addition to the standard username and password, you must also enter a special code that is generated in real time on your smartphone in a special application. The code changes every 30 seconds, during which it is necessary to enter the current code in the game. Unlike the mail binding, which just prevents the intruder from changing the password, 2FA provides account protection from hacking – unauthorized entry by third parties.

General tips to protect yourself from scammers

Don’t tell your password to anyone

The real employees of the Administration will never ask you for it.

Never enter your username and password for the game on third-party resources

All contests, special events, mini-games and promotions are held either inside the game or on websites containing the tankionline.com domain. In addition, you can find out about any of these events on the game’s official forum, on the main page of «Tanki Online» and in communities in social networks. Do not follow the links of players who promise to accrue crystals, report «news» about unprecedented discounts and new turrets with hulls. Clicking on such a link will lead you to a phishing site. If you enter your account information on a third-party site, you’re putting your account directly into the hands of phishers. Please be aware that your account will either be sold or used to test new cheats (in the latter case it will be impossible to get your blocked account back).

Ignore attempts to sell or buy accounts

Most hijackings occur when someone tries to sell or buy an account. In the first case, there is a risk of losing your account without the possibility of return, and in the second – to lose your money. Selling and transferring game accounts to third parties is prohibited by the user agreement and leads to the blocking of the account. Any data about the account can only be requested from the help@tankionline.com — game technical support mail.

Be vigilant

Do not give out the email address the account is registered to. Do not write it on the forum or in personal correspondence. Remember that if you lose control over your mailbox, you risk losing not only your game account, but also control over your e-wallets and plastic cards that were used to make payments.

If you suspect that your account data has fallen into the wrong hands, change the passwords for the account and the email (or the entire email) as soon as possible.

If you have already lost access to your account, immediately write to technical support. Once you’ve regained access to your account, think again about linking it to the two-factor authentication system.

Sometimes you may log into the game and find out that you have missing stuff. This happens rarely but is very unpleasant for any tanker.

If you experience such problems:

1. First, change the password of your account and the email that is linked to it (someone else may be using your account). Instructions on how to change email and password.

2. If you have noticed some items missing, please wait for the scheduled restart of servers. (Usually at 2 AM UTC+0)

3. If the crystals were not returned to your account after the restart, you need to contact technical support using this form.

If a loss of crystals has really taken place, they will be returned to your account.

The main subjects of player complaints are loss of their account (theft) and loss of crystals. If it’s happened to you, there is no need to panic! Fill in the Application for account return with your answers and the customer service will get in touch with you shortly after it.

IMPORTANT!

• Only customer support handles cases of lost account access.
• If you lost access to more than one accounts, you need to fill in several forms, one for each account.
• If you didn’t receive an email several days after sending the form, check your Spam/Junk folder.
• Do not share your password with anyone! The administration will never ask you for your password!

Like in any game, Tanki Online has rules. These are important to ensure that the game is a pleasant and safe place for everyone. If a player violates the rules, other players can report them, and the moderation system will punish them.

If you think that you were banned or blocked unfairly, you can appeal the decision through a special form.