Effective Date: October 14th, 2024
Intro
Tanki Online is more than just an exciting online Game. It’s a community of people who share the same interests. We encourage mutual respect and politeness, and strongly discourage offensive behavior and/or the violation of other Players’ rights.
Short version
The Administration reserves the right to limit a Player’s in-game abilities, lower their ratings, block their Accounts, and apply other restrictions if they perform any of the following actions:
• use of bots, use of third-party software which gives an advantage in the Game, exploitation of bugs;
• creating obstructions for other players;
• flooding, spam, typing in capital letters;
• insults, threats, slander;
• obscene language, including in the implied form;
• any form of discrimination;
• any sale, purchase, exchange, or transfer of Accounts or other in-game property;
• instigating others to violate the Game Rules;
• swindling passwords or other Account information;
• impersonating a member of Administration or one of its assistants;
• publication of links to third-party resources;
• advertising, political propaganda;
• violation of laws;
• fraud or other dishonest actions;
• other actions forbidden by the Game Rules;
Full version
Types of restrictions to the Game and the Game’s Resources:
• Removal from a battle — restricting a player’s access to a specific battle.
• Chat ban — permanent or temporary restrictions on the ability to write in the Game’s chats, create PRO battles, send complaints, and perform some other actions in the Game.
• Account block — permanent or temporary restrictions on the ability to use an account. It becomes impossible to access the account in any way.
1. Violations which cause a player’s account to be removed from a battle
It is forbidden to perform the following actions:
| 1.1 | Sabotage in matchmaking battles | Creating obstructions in team modes for the player’s own team (fighting against their own team) |
| 1.2 | Conspiracy in matchmaking battles | Unspoken agreement between players in team modes or organizing fixed battles to increase in-game indicators |
2. Violations which cause a player’s account to be blocked
It is forbidden to perform the following actions:
| 2.1 | Sabotage in PRO battles | Creating obstructions in team modes for the player’s own team (fighting against their own team) |
| 2.2 | Conspiracy in PRO battles | Unspoken agreement between players in team modes or organizing fixed battles to increase in-game indicators |
| 2.3 | Creating accounts and clans that violate the Game Rules | Creation and usage of an account with a Game nickname that violates Section 3 of the Game Rules, orcreating a clan with a name, a tag, or a description that violates Section 3 of the Game Rules |
| 2.4 | Suspicious or unusual activity of a Player | For example: entering the same account from different locations or devices on the same day, and any other signs that the account might be stolen |
| 2.5 | Using hacks | Use of third-party software or any other means of improvement/automation of Game possibilities (bots, cheats, etc.), as well as programs that may deteriorate the functions of the Game and/or the function of electronic devices of third persons |
| 2.6 | Exploitation of software bugs, and transferring information about them | Exploitation of software bugs in the Game, transferring information about them to third persons except for the Administration;Game activity that causes a large increase of in-game currencies in a short period of time, etc.; |
| 2.7 | Illegitimate account boosting | Battles between accounts operated by the same Player; |
| 2.8 | Transfer of the Account or other Game values | Transfer of the Account or any other Game values to third persons; publication of any offers to buy, sell, or transfer the Account or in-game property, both free of charge or for crystals or any other currency; revealing an account’s password, and instigating others to commit the above actions; entering or using an account of another player; |
| 2.9 | Fraud | Fraudulent or any other illegal actions, including but not limited to fraudulent in-game financial operations, fraud in the course of transactions, payments, including any refunds or prohibited transactions; using the Player’s virtual property, rankings, achievements and possessions in the Game after refunding a payment; obtaining in-game currency by any fraudulent means or other illegal actions. The Administration warns the Player about criminal responsibility and other responsibility for the above actions. |
| 2.10 | Malicious actions | Carrying out any actions that adversely affect the development or image of the Game, as well as those that may cause damage/loss to the Players or the Administration; |
| 2.11 | Name Squatting | Mass creation of accounts in order to occupy Game nicknames. |
3. Violations which cause a player’s account to be banned in Chat
It is forbidden to publish the following information and materials:
| 3.1 | Flood | Meaningless (of little substance or unconstructive) messages, or messages that interfere with communication |
| 3.2 | Bad or strong language | Includes bad or strong language, other bad or rude words(/phrases) not classified as bad language, including bad language in the implied form |
| 3.3 | Insults, slander | Insults or slander (dissemination of misleading information) in relation to other Players, the Administration, or other persons; |
| 3.4 | Provocation, incitement | Commission or instigation (provocation) of other Players, Administration, or other persons, to actions (or inaction) that is prohibited by these Game Rules, the Agreement, and/or applicable law, as well as performing such actions; |
| 3.5 | Threats | Threats in any form related to Players, Administration, or third persons |
| 3.6 | Unconstructive criticism | Unconstructive criticism of the Game and/or its authors, the Administration, or their actions. |
| 3.7 | About resources with third-party software | Links to sites/hostings containing 3rd party software (cheats, programs, clients, etc.); spreading links to sites containing software that changes the Game’s functionality or promises to do so |
| 3.8 | Attempts to impersonate the Administration | Any attempts to impersonate a former or current employee of the Administration or their assistants, including sending messages on behalf of the Administration; |
| 3.9 | Begging | Begging in any form, including requests to transfer funds and/or Game values; |
| 3.10 | Dissemination of any personal information about third persons | Dissemination of any personal information about other Players or third persons (unless such information is publicly accessible); |
| 3.11 | Discrimination | Any form of discrimination by gender, age, religion, or other characteristics; |
| 3.12 | Phishing | Phishing — attempts to gain access to a third party’s confidential data, such as logins, passwords, etc., by using links to third party resources that are disguised as the Game’s official resources; posting links to resources that promise free crystals, crystals issued by the Administration, hacks for crystals, etc.; other cases of fraud aimed at stealing Players’ accounts and data |
| 3.13 | Sexual, erotic, or pornographic nature content | Including naked sexual organs, picturing or describing sexual relations or deviant sexual practices, as well as posting links to resources containing such information |
| 3.14 | Content that incites hatred or enmity | Content that insults or humiliates the feelings of religious believers; raises hatred, enmity, racial, international, or ethnic discord, intolerance (including insults, giving nicknames based on racial, national, ethnic, or religious characteristics) |
| 3.15 | Nazi symbolism | Contains or encourages propaganda of Nazi emblems, symbols, abbreviations or designations, or names and surnames of Nazi activists; |
| 3.16 | Сalls for violence | Content in which one can recognize elements of calls for violence, war, terrorism, the overthrow of government, extremism, and/or mass disturbances |
| 3.17 | Information about criminals | Information about political organizations (or persons), including those that committed political crimes or crimes against humankind, terrorist acts, or otherwise violated international law; |
| 3.18 | Health-threatening information | Discussing methods for committing suicide, calls to commit suicide, violence, or other actions that pose a threat to life or health, descriptions of dangerous fighting techniques, stunts, methods for weapons production, description of body modification methods |
| 3.19 | Antisocial behavior | Behavior that describes, instigates or justifies unlawful or antisocial behavior, crime, violence, mutilation, psychic or physical cruelty to people or animals, inflicting damaging the property of others |
| 3.20 | Content that causes fear | Content that causes fear, horror or panic in children, including pictures or descriptions of death, diseases, suicide, accidents, emergencies or disasters and (or) their consequences; other information that may damage the health or development of minors |
| 3.21 | Promotion of unhealthy lifestyle | Direct or indirect propaganda/calls to consume alcoholic and/or alcohol-containing drinks, beer, tobacco products, smoking and its accessories, drugs, toxic, psychotropic and/or intoxicating substances or their precursors; contains information about the places and methods of their production, acquisition, cultivation, or use; |
| 3.22 | Illegal actions | Actions that can encourage the desire to participate in gambling games, prostitution, vagrancy or beggary; |
| 3.23 | Political agitation | Political solicitation, political advertising, election propaganda of any kind; discussion of political issues that can provoke conflict in any way |
| 3.24 | History negation | Negation of historical events |
| 3.25 | Сrimes against children | Information about a minor that suffered as a result of unlawful actions (omissions) |
| 3.26 | Advertising | Any materials or information distributed by any means, or in any form, addressed to an indefinite circle of persons and aimed at drawing attention to the object of advertising, formation or maintenance of interest in it and its promotion in the market without the consent of the Administration |
4. Restriction specifics
4.1. If a Player violates the Game Rules, the Administration shall be entitled to apply the restrictions stipulated in the relevant section of the Game Rules to this Player. Possible restrictions are not limited to the aforementioned ones. The Administration reserves the right to apply other restrictions at its own discretion, up to a permanent ban in chat or the permanent blocking of the Account.
4.2. If a Player has been given an opportunity to use in-game values and change game statistics as a result of a technical error, a failure of the Game, or conscious actions of the Player in violation of the procedure established by the EULA, the Administration has the right to eliminate the consequences of such use without notifying the Player by returning the parties to their original state.
4.3. When choosing the duration and type of restriction, the Administration takes into account the type and number of violations, as well as previous violations of the Game Rules by the Player. For each violation of the Game Rules, the Player receives a certain number of penalty points. Penalty points are considered when choosing the duration of future restrictions, but can also be considered when selecting the duration of the current violation, depending on its type. Penalty points can be annulled depending on the type of violation. More details.
4.4. The Administration shall be entitled, at its own discretion, to delete any information or message, without notification.
4.5. The Administration shall be entitled, at its own discretion, to apply one or several restrictions simultaneously to the Player, or give a warning.
4.6. Violation of these Game Rules means that the Player may be immediately, without any prior notice, denied provision of Game services, or such services may be restricted in full or in part.
4.7. As it is not always possible to precisely identify the particular violations of the Game Rules, the final decision always remains with the Administration.
4.8. These restrictions may be applied to any Account of the User that violates these Game Rules.
4.9. Private messages are intended for the personal communication of Users in Game services. If a complaint is received about a violation in Private messages, the Administration adds the reported Player to the complainant’s blacklist. The Player also may stop receiving private messages from another Player by adding them to the blacklist by clicking the “Hide Messages” button in the Game’s chat.
4.10. Responsibility. In accordance with current legislation, the Player is solely responsible for their own actions in connection with the creation and posting of information on the Site or in the Game, including in general and battle chats, when creating accounts and clans, and posting messages on the Forum. Violation of these Rules and current legislation entails civil, administrative, and criminal liability .The Administration shall in no way be responsible for any loss or damage, direct or indirect, that a User or a third party might have suffered as a result of the User’s use or the third party’s use of the Internet Site, the Game and /or the Online Facilities, including but not limited to damages caused by: the inability to use the Game or its Online Facilities;or caused by the application of restrictions by the Administration to the User; direct or indirect damages arising out of third party actions, including other users of the Game; lack of access to the internet; theft; destruction of materials; loss of information related to User’s Account; and any harm to the User’s honor, dignity, and business reputation arising in connection to the Game
4.11. If a player receives restrictions on one account and uses another account to bypass these restrictions, that account can also be restricted.
5. Complaints and Appeals
| Area of complaint | Method of complaint |
| Complaints on violations of the Game Rules by other players in Lobby chat | Click on the violator’s nickname near the message and click the “Report” button |
| Complaints on violations of the Game Rules by other players in the Battle chat | Click on the violator’s nickname near the message and click the “Report” button |
| Complaints on violations of the Game Rules by other players in battles (except chat violations) | Click on the violator’s nickname in the Battle statistics table (TAB) and click the “Report” button |
| Complaints about actions (or inaction) of the Administration and its assistants | Send an email to help@tankionline.com |
| Other questions or comments | Send an email to help@tankionline.com |
5.1. The Player has the right to complain about the violation of the Game Rules or unjustified application of restrictions to their account in the way indicated in the table. Complaints filed in other ways may remain unanswered.
5.2. The Administration considers such applications within 30 calendar days;
5.3. When sending a complaint, the Player shall describe the nature of the situation in as much detail as possible and as clearly as possible and attach pieces of evidence (screenshots, etc.). Complaints about groundless restrictions are considered solely for the purpose of internal evaluation of the work of the Administration and the moderator.
6. Other provisions
6.1. The Administration manages the Game and applies these Game Rules at its sole discretion, but takes into account the community’s opinion;
6.2. These Game Rules may be changed by the Administration at any time. In the event of a change, the Administration shall notify players by showing a special window inside the game the first time the Player enters the game after the change of the Game Rules.
6.3. The Administration maintains a “zero tolerance” policy on cheating and fraud. If, in the Administration’s opinion, the User cheated or tried to cheat the Administration or another User, or provided false or fictitious information, documents, or evidence and otherwise violated the applicable laws, the Administration reserves the right to block the User’s Account and transfer such information at its own discretion (along with the User’s personal data) to any third party and/or law enforcement authorities if the Administration deems it necessary.
6.4. The Administration may issue other provisions and restrictions in the Forum Rules, eSports Rules, and the rules of competitions, tournaments, and championships. These Game Rules are simultaneously an integral part of other rules adopted by the Administration.
6.5. The Administration is in no way responsible for possible access of a third party to the Account and should not be considered responsible for any losses caused as a result of illegal use of the Player’s Login and Password by a third party, unauthorized access to the Login and Password, and/or for any transaction for which the Player’s Login and Password were registered (entered) correctly.
The Game Rules are an integral part of the End User License Agreement (hereinafter referred to as the ‘’Agreement’’ or EULA) and other Game and Game services documents. In turn, the Agreement, the Privacy and Cookies policy, as well as other documents published in the Game and Game services, are an integral part of these Game Rules.
In the Rules of the game, the Licensee is referred to as the Player, and the Licensor is referred to as the Administration of the «Tanki Online» game (Administration of the Game).
Any terms and notions used in the Game Rules have the same meaning as has been assigned to them in the EULA.
Other terms, definitions, and phrases used in the Game shall have meaning (and shall be interpreted by the Parties) in accordance with the EULA, with the established practice of using these terms, definitions, and phrases when working in the field of Internet technologies, as well as in accordance with the applicable laws.
Any use of the Game and its Online Facilities and/or clicking “Accept” on the registration form means that you are acquainted with and agree with these Game Rules, and unconditionally accept all their terms.
The Game Rules are obligatory for all Licensees.
If you disagree with any of the conditions within these Game Rules, you have no right to further use the Game and its services and must leave this Site and refrain from using the Game.
