The «Tanks in Space» Mini-game
1/10
[18/04] Technical work in data center
2/10
Cosmonautics Day 2024
3/10
Tanki Online V-LOG: Episode 503
4/10
Mobile «Tanki Online» — now on the HTML5 engine!
5/10
Fool Days 2024
6/10
Tanki Online V-LOG: Episode 502
7/10
Summer Major Rankings III
8/10
Tanki Online and Sakura Blossom
9/10
Changes in Moderation and Game Rules
10/10

How to protect my account?

By following simple security rules, you can easily protect your account from intruders.

Password

The password is the «key» to the tank. Here are a few tips that can help you create a strong password and keep your account safe from hijacking:

Additional Account Protection

Email

You can secure your account by linking your email to it. Under Settings icon.jpg Settings there is a subsection Account, where you can specify your valid email. This email will receive an automatic email confirming the action. The result of binding the mail will be more protected from the change of password tank and completed the special mission “LINK YOUR EMAIL”.

Two-factor authentication

The idea of two-factor authentication (2FA) is that to enter the game, in addition to the standard username and password, you must also enter a special code that is generated in real time on your smartphone in a special application. The code changes every 30 seconds, during which it is necessary to enter the current code in the game. Unlike the mail binding, which just prevents the intruder from changing the password, 2FA provides account protection from hacking – unauthorized entry by third parties.

2FA 5.png.png

General tips to protect yourself from scammers

Don’t tell your password to anyone

The real employees of the Administration will never ask you for it.

Never enter your username and password for the game on third-party resources

All contests, special events, mini-games and promotions are held either inside the game or on websites containing the tankionline.com domain. In addition, you can find out about any of these events on the game’s official forum, on the main page of «Tanki Online» and in communities in social networks. Do not follow the links of players who promise to accrue crystals, report «news» about unprecedented discounts and new turrets with hulls. Clicking on such a link will lead you to a phishing site. If you enter your account information on a third-party site, you’re putting your account directly into the hands of phishers. Please be aware that your account will either be sold or used to test new cheats (in the latter case it will be impossible to get your blocked account back).

Ignore attempts to sell or buy accounts

Most hijackings occur when someone tries to sell or buy an account. In the first case, there is a risk of losing your account without the possibility of return, and in the second – to lose your money. Selling and transferring game accounts to third parties is prohibited by the user agreement and leads to the blocking of the account. Any data about the account can only be requested from the help@tankionline.com — game technical support mail.

Be vigilant

Do not give out the email address the account is registered to. Do not write it on the forum or in personal correspondence. Remember that if you lose control over your mailbox, you risk losing not only your game account, but also control over your e-wallets and plastic cards that were used to make payments.


If you suspect that your account data has fallen into the wrong hands, change the passwords for the account and the email (or the entire email) as soon as possible.

If you have already lost access to your account, immediately write to technical support. Once you’ve regained access to your account, think again about linking it to the two-factor authentication system.

I’ve been punished, what to do?

Within the game, there are two major categories of bans:

If you want to know more about why you were banned from the chat you need to send a Personal Message to one of the Chat Administrators.

If you want to know more about why your account was blocked, then contact tech support.

How To Learn Why You Were Blocked

Use this form to contact Tech Support. Describe your problem with as many details as possible. Tech Support will contact you by sending a message to the email address linked to your account.

Remember: Administrators cannot block/unblock accounts. Please do not contact them for this matter.

How To Learn Why You Were Blocked on the Forum

If you want to know more about why you are banned or blocked on the forum, please contact one of the Forum Administrators through PM.

Why Can’t I Sign Into the TO Wiki

If you find yourself unable to sign into the Tanki Online Wikipedia page, it’s not your fault! Only Wiki Editors have account access to the site, as they need to edit and update the Wiki resources. The fact you can’t sign in isn’t the result of something on your end, but rather, is the result of a policy applied to all players.

What to do if my account has been stolen?

The main subjects of player complaints are loss of their account (theft) and loss of crystals. If it’s happened to you, there is no need to panic! Fill in the Application for account return with your answers and the customer service will get in touch with you shortly after it.

IMPORTANT!

News and Events

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