Cosmonautics Day 2024
1/8
Tanki Online V-LOG: Episode 503
2/8
Mobile «Tanki Online» — now on the HTML5 engine!
3/8
Fool Days 2024
4/8
Tanki Online V-LOG: Episode 502
5/8
Summer Major Rankings III
6/8
Tanki Online and Sakura Blossom
7/8
Changes in Moderation and Game Rules
8/8

How to prevent a battle error?

How to decrease the chances of Battle Error

How can I help the developers solve this issue

Provide the following information in this topic:

Connection closed

In order to solve the issue with “Connection Closed”, click on the respective section and follow the instructions.

If you play the game using Wi-Fi, wired connection or ADSL-router
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1) Unload your channel as much as possible. Disable your torrent client (you need to wait for 10 minutes after doing that)
2) Reboot your router
3) If you use a wireless connection, try connecting your PC to the router using a cable
4) If possible, try to connect to the Internet directly, without using the router
5) ADSL router can be switched to bridge mode. The sequence of required actions depends on the type of router and your Internet provider
6) If all the above-mentioned things did not help, try using another Internet provider.

If you play using 3G/4G
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It’s hard to make sure your 3G or any other wireless connection works smoothly. If you cannot use more stable ways of connecting to the Internet, i.e. wired connection, then just do your best to ensure a good signal level where you are. Nothing else can be done as this type of connection simply isn’t made for dynamic online games. However, changing your Internet provider may help.
1) Pay attention to the signal strength. Make sure the connection is as good as possible.2) Make sure that your modem is working in 3G/4G networks.3) Unload your channel as much as possible. Disable your torrent client (you need to wait for 10 minutes after doing that).
4) Restart your Internet connection.
5) If all the aforementioned things did not help, try using another Internet provider.

If you play using an office network
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1) Contact your system administration

2) Use alternative ways of connecting to the Internet

General tips
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1) Someone might have access to your account and the error appears when they enter the game using your account. You should change your password and scan your system with anti-virus software.

2) Try entering the game through a subdomain. For example, fixit.tankionline.com

3) Check your Internet connection. Disable software that might prevent the game from working properly (for example torrent clients, Skype, etc.)

How to raise FPS

What is FPS

FPS (frames per second) means how often the frames (images) change on your screen.

In other words, how many times per second the picture from the game is refreshed. The higher your FPS, the better (and smoother) your gaming experience.

You can see your current FPS in the right upper corner of the screen
FPS1.png

Some players think that FPS depends on internet connection speed or server workload. But that’s not true. This value depends primarily on your computer’s performance.

If you’re getting low FPS, follow the instructions below.

How do I raise my FPS? – General guidelines

First of all, check your settings. Make sure that all graphic effects are disabled.

To view your settings, click on the «cogwheel» button in the lower-left corner. If you are in a battle, you can find the Settings button in the pause menu, which you can open by pressing the «Escape» button.

IMPORTANT! If you have a laptop or a monoblock PC — you need to download the drivers from the manufacturer’s website for your model.

FPS2.gif

To find out the name of your graphics card on Windows, press «Win+R». In the window that shows up, write “dxdiag” (without the quotation marks) and press «Enter».

A new window should show up. Click on the Display tab.

To find out the name of your graphics card on macOS, click on the Apple icon in the upper left corner and click on «About this Mac».

Graphics card settings

For NVIDIA graphics cards:

For ATI/AMD graphics cards:

Here is another way on how to increase FPS on HTML5 if the methods above did not work.

Many players are reporting extremely low frame rates and high ping with the new HTML5 version of the game, this could be due to many reasons.

HWA -as we will call it now- offloads the work of running the game from your CPU to your GPU which is designed to run games and this frees up your CPU for more important tasks.

First, you need to check if you have HWA on or off. Works for CHROME & OPERA, other Chromium browsers are untested though the steps should be similar or identical. (HTML5 only works on Chromium browsers)

Type this into your search bar:

chrome://gpu/

This should bring up a page that looks something like this: FPS8.jpg

If you see all these options saying ‘Hardware accelerated’ in Green as this image shows then you already have HWA enabled and your low performance is caused by something else.

If you see ‘Software only, hardware acceleration unavailable/disabled’ then you need to enter your browser settings:

Type this into your search bar and follow the images below:

chrome://settings

Scroll to the bottom > Advanced > System > Use hardware acceleration when available FPS10.jpg

FPS11.jpg
FPS12.jpg

Enable the option and relaunch your browser, you should now see ‘Hardware accelerated’ on the GPU page and experience much better performance.

I’ve been punished, what to do?

Within the game, there are two major categories of bans:

If you want to know more about why you were banned from the chat you need to send a Personal Message to one of the Chat Administrators.

If you want to know more about why your account was blocked, then contact tech support.

How To Learn Why You Were Blocked

Use this form to contact Tech Support. Describe your problem with as many details as possible. Tech Support will contact you by sending a message to the email address linked to your account.

Remember: Administrators cannot block/unblock accounts. Please do not contact them for this matter.

How To Learn Why You Were Blocked on the Forum

If you want to know more about why you are banned or blocked on the forum, please contact one of the Forum Administrators through PM.

Why Can’t I Sign Into the TO Wiki

If you find yourself unable to sign into the Tanki Online Wikipedia page, it’s not your fault! Only Wiki Editors have account access to the site, as they need to edit and update the Wiki resources. The fact you can’t sign in isn’t the result of something on your end, but rather, is the result of a policy applied to all players.

How to clean cache

How to clean the Tanki Online client’s cache

Tanki Online client is giving us extraordinary performance but what to do when you want to clear its cache? Maybe you have tried to reinstall but that didn’t work, right?

Do not worry, the following steps will help you clean your cache:

Windows

1. Open an application called “Run”. It’s very simple. Press Win+R or simply use the search function in the taskbar or start menu.
Cache1.png

2. Once you have done that, search for %appdata% in the search field.
Cache2.png

3. There you’ll see a folder called “TankiOnline”. Right-click on it and select “Delete” while holding any shift key, or simply press the delete button on your keyboard.
Cache3.png

4. Click “Yes” on the dialogue box that appears.
Cache4.png

That’s it, your cache is cleared.

MacOS / OS X

1. Open Finder

2. Click Go–>Go to Folder (Cmd + Shift + G)

3. Type in ‘~/Library/Caches’

4. Search ‘Caches’ for ‘tankionline’

Do the following if there are no results

  • Click Go–>Go to Folder (Cmd + Shift + G)
  • Type in ‘~/Library/Application Support’
  • Search ‘Application Support’ for ‘tankionline’

5. Open the ‘tankionline’ Folder

6. Move the ‘Cache’ Folder to the trash

7. Empty the Trash

How to clean your browser’s cache

Clearing browser cache manually

Google Chrome

  1. Click the Chrome menu on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. Check all the boxes except for Clear saved passwords
  5. Use the menu at the top to select the amount of data that you want to delete. Select the beginning of time to delete everything.

6. Click Clear browsing data.

Opera

  1. On the “Tools” menu, click Delete Private Data…
  2. On the “Delete private data” screen, click Details.

Note: In Opera 10.0 and higher, the button will be labelled “Detail Options” on the left side.

  1. Check the “Delete entire cache” box. Then click Delete.

Firefox

  1. At the top of the Firefox window, click on the Firefox button and then select Options
  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Cached Web Content section, click Clear Now.
  5. Click OK to close the Options window.

Safari

Safari for Mac OS X

  1. Once your browser is open, click the Safari menu and select Empty Cache…
  2. Click Empty.

Safari for Windows

  1. Once your browser is open, click the gear icon on the top right.
  2. Select “Reset Safari…” This will prompt a screen to open.
  3. Select “Remove all website data” at the very bottom of the prompt. Check or uncheck any other categories you want reset.
  4. Click “Reset”.

Microsoft Edge

  1. Open Microsoft Edge.
  2. Click on your browser settings (can be seen thanks to a three dot icon on the top right corner of the browser)
  3. Click on the “Settings” button.
  4. On the search bar, search the word “Cache”.
  5. Next to “Clear browsing data now”, click on “Choose what to clear”.
  6. Select “Cached images and files” and “Cookies and other site data” options.
  7. Click on “Clear Now”.

Clearing your browser’s cache and cookies using CCleaner software

CCleaner is a program that can do many things, including clearing cache and cookies of your browser. The procedure takes a few seconds and you do not need to go to the settings of your browser. You can download CCleaner here. Once the installation is complete, open the program and click the Applications tab. Find your browser there and check the Internet Cache and Cookies boxes, click “Run Cleaner.”

Clearing your cache will also clear your player’s ignored list as well as the log in details.

How to decrease Ping

In order to solve the issue with “Connection Closed”, click on the respective section and follow the instructions.

If you play the game using Wi-Fi, wired connection or ADSL-router
EXPAND

1) Unload your channel as much as possible. Disable your torrent client (you need to wait for 10 minutes after doing that)
2) Reboot your router
3) If you use a wireless connection, try connecting your PC to the router using a cable
4) If possible, try to connect to the Internet directly, without using the router
5) ADSL router can be switched to bridge mode. The sequence of required actions depends on the type of router and your Internet provider
6) If all the above-mentioned things did not help, try using another Internet provider.

If you play using 3G/4G
EXPAND

It’s hard to make sure your 3G or any other wireless connection works smoothly. If you cannot use more stable ways of connecting to the Internet, i.e. wired connection, then just do your best to ensure a good signal level where you are. Nothing else can be done as this type of connection simply isn’t made for dynamic online games. However, changing your Internet provider may help.
1) Pay attention to the signal strength. Make sure the connection is as good as possible.2) Make sure that your modem is working in 3G/4G networks.3) Unload your channel as much as possible. Disable your torrent client (you need to wait for 10 minutes after doing that).
4) Restart your Internet connection.
5) If all the aforementioned things did not help, try using another Internet provider.

If you play using an office network
EXPAND

1) Contact your system administration

2) Use alternative ways of connecting to the Internet

General tips
EXPAND

1) Someone might have access to your account and the error appears when they enter the game using your account. You should change your password and scan your system with anti-virus software.

2) Try entering the game through a subdomain. For example, fixit.tankionline.com

3) Check your Internet connection. Disable software that might prevent the game from working properly (for example torrent clients, Skype, etc.)

How to report a violator

Complaint against a player in the game

Imagine that you are in a heated battle, the drops are falling and you’re bringing the enemy flag. Suddenly, someone—violating the rules of the game—begins to use third-party software in order to gain an advantage in the game. In this case, you can report them to the battle moderators.

You can report people in battles by any of the two following methods:

1. Using the command:/vote Nickname

After typing it, press Enter.

For example, if the nickname of the player is Tanker, you would need to write:

VoteTanker.png

2. Click on the nickname of the offender, then click on “Report the gameplay”:

VoteTanker2.png

If more than 15% of the players in the battle vote against an offender (all participants in the battle, including players from the opposing team), then the battle moderators are notified about the battle.

One of the moderators will join the battle and observe the situation for some time. It must be remembered that a player may be punished with a ban for making a false call. After all, the offender is the player who does not comply with the rules of the game.

It is important to remember a few points:

CopyName.png

Complaint against a player in the forum[edit]

If it occurs that the moderators were not able to join your battle, then you can log a complaint against the offender in a special section of the forum.

  1. Log in to the RU forum
  2. Go to the Russian Game Violation Reports “Нарушители игры
  3. Familiarize yourself with the Game Violations Section Rules, to ensure your report will be submitted correctly, with sufficient proof.
  4. Create a new topic by clicking on: Start new topic.
  5. Write your report following the Game Violation Section Rules and submit it.
Changelanguages.png


IMPORTANT: For a detected and proven attempt of slander, forgery or falsification of evidence/material, the “author” is fully responsible and will be punished with a monthly ban. For a repeated violation – a forever ban.

I can’t enter the game/the game doesn’t load/I see gray screen

1. Try using another browser. Browsers can be downloaded from official sites – ChromeFirefoxOpera, or Internet Explorer.

2. Perhaps your internet connection is too slow. Try to reset your Internet connection (turn your router off and on again), and stop all downloads.

3. Clear cache – browser/client.

4. Try this.

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