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What to do when you are unable to enter your account

31 May, 2024

If you are unable to log into your account, this can be because you have entered your nickname or password incorrectly. When entering the nickname, it is worth remembering that it can only consist of letters, numbers and symbols. Make sure that Caps Lock is disabled and you are using the correct keyboard layout.

If the entered nickname is correct, then the problem can be due to a wrong password. If an email address is linked to your account, try changing the password by pressing «Forgot username or password?». Enter your email address in the next window and press «Restore». Afterwards, log into your email address and click the link to change the password.

In case you have forgotten the email address linked to your account, or there wasn’t one at all, then you need to contact the Technical Support. You will need to answer several questions in order to prove that you are the real owner of the account.

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