The main subjects of player complaints are loss of their account (theft) and loss of crystals. If it’s happened to you, there is no need to panic! Fill in the Application for account return with your answers and the customer service will get in touch with you shortly after it.
IMPORTANT!
- Only customer support handles cases of lost account access.
- If you lost access to more than one accounts, you need to fill in several forms, one for each account.
- If you didn’t receive an email several days after sending the form, check your Spam/Junk folder.
- Do not share your password with anyone! The administration will never ask you for your password!
