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Ports accessibility check

31 May, 2024

1. Press the Win+R key combination, in the window that appears, enter cmd and press “Enter”. The command line window will open.
2. Enter telnet c5.tankionline.com 5222, press “Enter”.
3. If you use Windows Vista, 7, 8, 8.1 or 10  and you get the “ ‘telnet’ is not recognized as an internal or external command“ message while trying to launch the command, it means that this component should be downloaded.

4. If the command launch window is cleared and the cursor is placed in the upper left corner, connections to the 5222 port are not blocked for you or your provider.
5. If after a small pause a message appears that the connection could not be made, the port is inaccessible.
6. Repeat the same process with ports 5050, 5190, 5223, 4444, 15050, 15190, 15222, 15223, 14444

If ports are inaccessible, use the port opening instruction, try to turn off your antivirus or firewall, or contact the system administrator.

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