What is FPS

FPS (frames per second) means how often the frames (images) change on your screen.

In other words, how many times per second the picture from the game is refreshed. The higher your FPS, the better (and smoother) your gaming experience.

You can see your current FPS in the right upper corner of the screen

Some players think that FPS depends on internet connection speed or server workload. But that’s not true. This value depends primarily on your computer’s performance.

If you’re getting low FPS, follow the instructions below.

How do I raise my FPS? – General guidelines

First of all, check your settings. Make sure that all graphic effects are disabled.

To view your settings, click on the «cogwheel» button in the lower-left corner. If you are in a battle, you can find the Settings button in the pause menu, which you can open by pressing the «Escape» button.

• If you play from a laptop, make sure you activate Ultimate (or High) Performance mode in your operating system’s power options.
• Update your browser to the latest available version. You can usually do this from the “About” section of your browser menu.
• Go to https://webglreport.com/?v=2, find the “Unmasked Renderer” value, and make sure the correct graphics card is chosen in this parameter.
  • If you see “Google Swift” instead of your graphics card, update the drivers for your graphics card
  • If you have a laptop with two graphics cards and the website shows you an integrated one (e.g. Intel HD Graphics) instead of your discrete graphics card, follow the instructions further down on this page, under the heading “Laptop with 2 graphics cards”
• Download and install the latest drivers for your graphics card. Here are the links to some common brands: NVIDIA, AMD / ATI, Intel

IMPORTANT! If you have a laptop or a monoblock PC — you need to download the drivers from the manufacturer’s website for your model.

• Try to decrease the size of the game window (press the «-» (minus) button on the keyboard while in battle.
• Close all browser tabs except the one with the game.
• Close all other programs to release some system resources.
• Try rebooting your PC.
• Try one of these other browsers: Google Chrome, Opera, Yandex, Vivaldi.
• You can adjust “Image resolution” in the “Graphics” settings. Here is an example:

To find out the name of your graphics card on Windows, press «Win+R». In the window that shows up, write “dxdiag” (without the quotation marks) and press «Enter».

A new window should show up. Click on the Display tab.

To find out the name of your graphics card on macOS, click on the Apple icon in the upper left corner and click on «About this Mac».

Graphics card settings

For NVIDIA graphics cards:

• Right-click on your desktop and choose «NVIDIA Control Panel» → «Adjust image settings with preview». Choose «Use my preference emphasizing:» and move the slider all the way to the left towards “Performance”. Click «Apply»

For ATI/AMD graphics cards:

• Right-click on your desktop and choose «AMD Catalyst Control Center» → «Default parameters» → «Apply user preferences». Choose «Performance». Choose «MipMap detail level» tab → move slider to left → «Performance». Click «Apply» → «OK».

Here is another way on how to increase FPS on HTML5 if the methods above did not work.

Many players are reporting extremely low frame rates and high ping with the new HTML5 version of the game, this could be due to many reasons.

• Your PC is simply not powerful enough, currently HTML5 is more demanding than Flash though developers are optimizing it.
• More commonly, you have Hardware acceleration disabled in your browser.

HWA -as we will call it now- offloads the work of running the game from your CPU to your GPU which is designed to run games and this frees up your CPU for more important tasks.

First, you need to check if you have HWA on or off. Works for CHROME & OPERA, other Chromium browsers are untested though the steps should be similar or identical. (HTML5 only works on Chromium browsers)

Type this into your search bar:

chrome://gpu/

This should bring up a page that looks something like this: 

If you see all these options saying ‘Hardware accelerated’ in Green as this image shows then you already have HWA enabled and your low performance is caused by something else.

If you see ‘Software only, hardware acceleration unavailable/disabled’ then you need to enter your browser settings:

Type this into your search bar and follow the images below:

chrome://settings

Scroll to the bottom > Advanced > System > Use hardware acceleration when available 

Enable the option and relaunch your browser, you should now see ‘Hardware accelerated’ on the GPU page and experience much better performance.

In order to solve the issue with “Connection Closed”, click on the respective section and follow the instructions.

How to clean the Tanki Online client’s cache

Tanki Online client is giving us extraordinary performance but what to do when you want to clear its cache? Maybe you have tried to reinstall but that didn’t work, right?

Do not worry, the following steps will help you clean your cache:

How to clean your browser’s cache

Clearing browser cache manually

Google Chrome

1. Click the Chrome menu on the browser toolbar.
2. Select Tools.
3. Select Clear browsing data.
4. Check all the boxes except for Clear saved passwords
5. Use the menu at the top to select the amount of data that you want to delete. Select the beginning of time to delete everything.

6. Click Clear browsing data.

Opera

1. On the “Tools” menu, click Delete Private Data…
2. On the “Delete private data” screen, click Details.

Note: In Opera 10.0 and higher, the button will be labelled “Detail Options” on the left side.

1. Check the “Delete entire cache” box. Then click Delete.

Firefox

1. At the top of the Firefox window, click on the Firefox button and then select Options
2. Select the Advanced panel.
3. Click on the Network tab.
4. In the Cached Web Content section, click Clear Now.
5. Click OK to close the Options window.

Safari

Safari for Mac OS X

1. Once your browser is open, click the Safari menu and select Empty Cache…
2. Click Empty.

Safari for Windows

1. Once your browser is open, click the gear icon on the top right.
2. Select “Reset Safari…” This will prompt a screen to open.
3. Select “Remove all website data” at the very bottom of the prompt. Check or uncheck any other categories you want reset.
4. Click “Reset”.

Microsoft Edge

1. Open Microsoft Edge.
2. Click on your browser settings (can be seen thanks to a three dot icon on the top right corner of the browser)
3. Click on the “Settings” button.
4. On the search bar, search the word “Cache”.
5. Next to “Clear browsing data now”, click on “Choose what to clear”.
6. Select “Cached images and files” and “Cookies and other site data” options.
7. Click on “Clear Now”.

Clearing your browser’s cache and cookies using CCleaner software

CCleaner is a program that can do many things, including clearing cache and cookies of your browser. The procedure takes a few seconds and you do not need to go to the settings of your browser. You can download CCleaner here. Once the installation is complete, open the program and click the Applications tab. Find your browser there and check the Internet Cache and Cookies boxes, click “Run Cleaner.”

You need to carefully read the terms of completing the mission. Perhaps not all conditions were met. For example, you might have chosen the wrong game mode or you didn’t go to the “Missions” screen before completing conditions.

If the error appears in the screen almost immediately after entering the game, it is possible that someone else is logging into your account. Change your password and email. If you cannot access your account, contact technical support.

Other solutions:

1. Try using another browser. Browsers can be downloaded from official sites – Chrome, Firefox, Opera, or Internet Explorer.
2. Perhaps your internet connection is too slow. Try to reset your Internet connection (turn your router off and on again), and stop all downloads.
3. Clear cache of your browser or client.
4. Try using these instructions on how to speed up game loading.

The problem with lags usually occurs due to poor connection on your side and/or on the side of other players — delays or packet loss on the way to the game server and back. Symptoms may include high ping, delayed screen updates, and passing through other tanks. To understand where the problem is coming from and what it is about, it is worth diagnosing your connection to the server.

Sometimes there may be delays when opening the garage, friends list, or battle list. This is usually caused by heavy server load (usually during events), technical work on certain servers, problems in data center, or global internet problems.

You can try to solve the problem of long loading times by clearing cache of your browser or client. Tanks Online caches game resources on your computer and automatically updates them if necessary. In some cases, old versions of resources can conflict with new ones and with the game server. A hidden error occurs, and the game cannot load.

If the game takes a long time to load every time, perhaps the browser clears the cache automatically when closed or the temporary files storage time is set too small. Check your browser settings. Background programs such as Skype, Discord, file downloaders (Torrent, Download Master), etc., affect the loading speed. It is better to avoid using them while playing.

If you tried everything described above but the game still takes a long time to load:

1. First, check your internet connection. There may be problems with your ISP.
2. Try disconnecting the modem from the network for 15 seconds and then reconnecting it.
3. Packet loss may occur on the route to the game servers. To check:

• Press the Win+R key combination, type ping c1.eu.tankionline.com -t in the window that appears, and press OK or Enter;
• Wait 10–15 seconds;
• Press the Win+R key combination, in the window that appears, type ping c1.eu.tankionline.com -t and press OK or Enter;
• Wait 10-15 seconds;
• Press Ctrl+Break, statistics will be displayed:

If the value of packet loss is more than 0, check the cables and router/modem settings. If you cannot solve the problem yourself, contact your ISP about packet loss.

Possible reasons:

• Poor connection quality;
• Anti-cheat malfunction;
• Problems with the main channel;
• Issues with game servers.

Damage may also not be dealt to a player who has the «Invulnerability» status effect applied.

If you have any problems with being unable to appear on the map, pick up bonus boxes, deal zero damage, etc., first of all, refresh the browser page.

Other solutions:

• Clear cache of your browser or client.
• Try playing through another browser or the official game client.
• Diagnose your connection to the server.

No Sound

First of all, you need to check the volume slider in the game settings.

If sound is enabled in the game settings, the problem may be with the audio device on your computer. open the sound manager on your PC or laptop (usually, it looks like a dynamic or a speaker in the taskbar near the time/date), move up the sliders, and check the sound again. Make sure that the main (first) slider is not at the very bottom. Also, check the browser’s or game client’s slider.

If you are playing in a browser, check if the sound for the game tab is on. To do this, right-click on the tab.

If the sound doesn’t work while playing on TO Mobile, check the volume settings on your device. Also the sound may be forcefully turned off on your device – developers know about this problem and are trying to solve it.

TAB Doesn’t Work

If the TAB key doesn’t work, pressing the ESC key twice usually helps. Also you can just press P, wait for the menu with PAUSE to appear, and then close it.

Also check if tank controls aren’t changed.

Delete Doesn’t Work

While in battle, press the ESC key, then “No”. After that, DELETE should work. Also check if the tank controls aren’t changed.

In order to solve the issue with “Lost server connection”, click on the respective section and follow the instructions.

An error in the battle most often means that either some resources were loaded incorrectly, or the loading takes too long and therefore it was interrupted, or the download cannot be completed because the hardware on the user’s device is too weak. You can read more about the game’s specifications here.

How to reduce the likelihood of an error in battle?

• Refresh the page after a couple of battles.
• Lower the graphics settings in the game settings.
• Disable additional programs that affect computer performance or use a large amount of traffic.
• Reduce screen resolution.