1. Your login and password must be entered in English (case sensitive).
2. Make sure that your keyboard is switched into English.
3. Disable Caps Lock mode as it often causes problems when entering login and password
4. If you have previously linked an e-mail address to your account click on the “Lost nickname or password” link and follow the instructions.
5. If you are sure that you are entering the correct information but still can not access your account, it is possible that someone has entered it. You need to contact technical support at help@tankionline.com. How to write to help@tankionline.com.
