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As most of you might wonder what had happened to the game when you could not log in. Technical problems were experienced from the 12th to the 14th of October. More details in the forum. |
According to preliminary data, on Friday afternoon in the data center, our host company FILANKO had power failures caused by an accident in the data center at Burakova, 27. Despite the diesel generators and batteries, the effect was felt on our servers, they shut down and then restarted. However, after the reboot, all continued to be unstable.
The next day, as well as all Saturday, programmers were busy clarifying and resolving this problem. It was found that the cause of the instability was failure of the database that has caused glitches in the display of the number of crystals. Crystals did not disappear; it was a mistake in the timing of their number. And there were also failures in resource servers which caused problems in the visibility appearance of texture.
On Sunday, the database stability had been restored by the evening and it worked fine.
Naturally, over the weekend the technical support team received tons of letters from players reporting their loss. Now “support” has to go through all the letters one by one and do an analysis of the messages and solutions.
In conclusion I would like to apologize for the inconvenience. Problems have been studied in detail and we have drawn appropriate conclusions.
